This is the harsh truth: the majority of HVAC failures take place because someone skipped a step. Failed to calculate the load properly. Used incorrect equipment. Miscalculated the insulation needs. We've personally fixed countless of these failures. And each time, we record another insight. Like in 2017, when we began adding WiFi controls to every system. Why? Because Sarah, our senior tech, got tired of watching homeowners burn money on inefficient temperature settings. Now clients save $500+ yearly.