Here's the brutal truth: most HVAC failures take place because someone skipped a step. Didn't calculate the load accurately. Used incorrect equipment. Got wrong the insulation needs. We've fixed countless of these failures. And each time, we file away another lesson. Like in 2017, when we began adding WiFi controls to each install. Why? Because Sarah, our senior tech, got frustrated of watching homeowners waste money on bad temperature control. Now clients save $500+ yearly.